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 Denali Software

About Denali Software

This is a midsized company in semiconductor intellectual property space with headquarters in Palo Alto, California and multiple offices around the world.

Obviously, such a company already has a highly competent IT department. We act as supplemental support for all of IT infrastructure at Denali worldwide. This infrastructure includes not only Microsoft Windows Server 2000 and Microsoft Windows Server 2003 along with Microsoft Exchange Server 2003, but also other platforms such as Solaris and Linux. Because we have cutting edge remote support technology from Citrix Online in the form of Gotoassist, we are able to assist Denali’s users anywhere in the world without incurring travel charges.

Proving our expertise as the rapid disaster recovery specialist of choice for Silicon Valley

  • Diagnosed and recovered a corrupt Exchange mail store
  • Diagnosed and rebuilt a failed RAID1 array
  • Optimized backup systems
  • Provided field support for various employees as needed
  • Diagnosed and corrected errors in a line of business SQL application

We have yet to implement

  • Consolidation of servers to be protected by Neverfail for Exchange and Neverfail for SQL Server
  • Intelligent datacenter-wide shutdown and restart solution for mandatory power outages

The best part

  • We received the call that primary e-mail system is down while on location at another customer many miles away without VPN access to Denali network. Our initial response to the corrupt Exchange was in under 10 minutes using our remote support technology. Building on that speed, our emergency fix brought the mail store online before 30 minutes have expired. With emergency alleviated, we had the option to fix the mail store permanently at a more normal pace.
  • Our time to fix the line of business financial application, which saved the company many thousands of dollars in charges from the vendor, was about 24 minutes.

When rapid response matters and true expertise are desired, Denali Software knows to call us and is confident that the problem, no matter how obscure, will always be resolved.